01 / ENGAGE
Early-stage
collections
Payment reminders, borrower follow-ups, and promise-to-pay tracking for accounts that need a timely conversation.
Discuss your portfolio →INTELLIGENCE-LED COLLECTION & RECOVERY
Recovery.
Reimagined with
intelligence.
Bring data into focus. Put people at the centre. A smarter collection approach for lenders who value informed action, clear visibility, and responsible resolution.
+ For banks, NBFCs & lending businesses
CR INTELLIGENCE
ILLUSTRATIVE DEMOPORTFOLIO WORKSPACE
◎Clarity. In every account.
Accounts in view1,280All illustrative accounts
Portfolio amount₹2.40 CrSample outstanding balance
Illustrative engagement activity Account contacts
From signals to next steps
→Bring account status, contact history, and commitments into one view.
SIMULATED • RUNNINGHUMAN REVIEW / ALWAYS
Automatically increasing simulated figures. Not live results or a performance claim.
Human-centred engagement✳AI-assisted thinking✳Portfolio intelligence✳Responsible recovery
A PARTNER IN THE PROCESS
Behind every overdue account
is a conversation worth having.
Collections call for more than persistence. They need understanding, structure, and a clear next step.
CredResolve Partners is built on a simple idea: bring discipline to recovery while treating people with dignity. We work with lending teams to shape a collection approach around their portfolio, policies, and borrowers.
Meet our approach →HOW WE CAN WORK TOGETHER
Support across the
collection journey.
From the first reminder to a resolution conversation, define the right engagement for each stage.
Early-stage
02 / RESOLVE
Overdue
recovery
Structured follow-ups and resolution discussions aligned with the lender’s approved policies and authorisation.
Explore recovery support →03 / UNDERSTAND
Portfolio insights
& reporting
Define the visibility your team needs across account status, borrower contact, commitments, and collection outcomes.
Plan your reporting →Service scope, locations, reporting, and recovery authority are agreed with each lender before engagement.
THE INTELLIGENCE LAYER
Make every signal
mean something.
Explore how data and AI can support a more informed collection workflow—with people accountable for the decisions.
FROM FRAGMENTED DATA TO INFORMED ACTION
Account statusContact historyPayment commitments
✦
CR intelligenceOrganise · surface · support
CONCEPT◎ Human review & lender policy
A clearer next conversation→
Illustrative operating model. Capabilities and implementation are scoped with each lender.
See the portfolio clearly
Organise accounts by delinquency stage, engagement status, and repayment commitments to bring the right context into view.
Assist the next best action
Explore AI-assisted prioritisation and conversation preparation, grounded in lender-approved policies and reviewed by your team.
Close the feedback loop
Connect contact outcomes, promises, exceptions, and quality feedback to identify where the operating process can improve.
A CLEAR WAY FORWARD
AI-assisted thinking.
Human accountability.
Data helps reveal the context. People bring judgment. A considered process connects both, from portfolio understanding to ongoing review.
Start the conversation →Understand the portfolio
Discuss products, delinquency stages, borrower segments, and the outcomes your team is working towards.
Agree the operating framework
Set the scope, communication guidelines, authorisation, escalation routes, and reporting expectations.
Engage with clarity
Use respectful, purposeful conversations to understand the account and discuss lender-approved next steps.
Review and refine
Review progress, feedback, and exceptions together to improve the collection process over time.
WHAT GUIDES US
Recovery with
responsibility.
Our principles shape how we want to work—with lenders, with borrowers, and with each other.
Respect, always.
Professional communication that protects dignity. No intimidation, public shaming, or misleading representations.
Clear boundaries.
Work within the lender’s approved scope. Settlement and waiver decisions remain with the authorised lender.
Care with information.
Use borrower information only for the authorised purpose, with access and handling expectations agreed upfront.
Accountability built in.
Defined ownership, documented follow-ups, and a clear route for questions, complaints, and escalation.
A FEW THINGS TO KNOW
Clarity from
the beginning.
Who is CredResolve Partners for?+
We welcome partnership conversations with banks, NBFCs, and lending businesses looking for collection and recovery support. Each engagement is subject to lender due diligence and agreed terms.
How is a collection engagement scoped?+
We discuss your portfolio, product, delinquency buckets, geography, communication requirements, and reporting needs. The service scope and authority must be agreed before any borrower engagement.
Can the agency approve a settlement?+
Settlements, waivers, and changes to repayment terms require the lender’s approval. An agency does not independently change what a borrower owes.
What if I am a borrower with a payment question?+
Please contact your lender through the details in your loan documents or its official website. Verify any collection authorisation directly with your lender and use only its approved payment channels. Do not share OTPs or passwords.
LET’S FIND THE RIGHT WAY FORWARD
Better recovery
starts with a
conversation.
Tell us what your portfolio needs.
Let’s explore how we can work together.
CREDRESOLVE PARTNERS →